DirectCam Helper

If you’re looking for some help with DirectCam check out the video below.  We’ll continue add further help videos to this guide and keep you updated on any known issues and improvements.


Known issues

Our techs are working around the clock to resolve all known issues.  Listed below are any issues or bugs that our technical team are aware of.  We’ll continue to update this section when these are resolved.

FREE PREVIEW IN DIRECTIM - All modes in DirectIM now work correctly.
AUTO RECONNECT - This facility is now available for Hosts and is switched on by default.  If you deliberately disconnect it won't automatically reconnect you.
You can turn the slider on/off at any time from Settings/'Other'.
This isn't currently available if your Group Manager has disabled your ability to login via but we're looking at that possibility soon.
APPLE NON-SAFARI BROWSERS - Any hosts wishing to provide a cam session from their Apple device will need to use the Safari browser to broadcast. Any consumers can use non-Safari browsers to view but will need to use Safari browsers to participate in two-way cam.

Auto reconnect

If you’re disconnected from the server, the broadcaster will now attempt to auto reconnect you.  You’ll see the pop-up below.  Don’t worry, if you’ve hit the ‘Stop’ button, you won’t be automatically reconnected.

If you do not wish for the broadcaster to auto reconnect you, you can turn it off within the broadcaster settings menu, ‘Other; tab.  By default, this is on for all users:

We’re committed to the continued development of DirectCam.  Please feel free to submit any suggestions for improvements, comments or issues using the red ‘Feedback’ tab that appears when you’re using DirectCam.

Need some further help?

Check out our DirectCam Troubleshooter here it even includes a built-in speed tester.  We’ve also added a Help guide into the broadcaster, the video below will show you how to access this.

DirectCam Broadcaster Permissions Help


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