How to get in touch with

I need Help only a human can provide!

Whether you’re new to or have been here for years, at some point you’ll probably want to contact us.

We have an extensive self-service knowledge base that you can access here. But sometimes you’re not sure of the question to ask to get the answer you need, and at those times you simply need help from a human being.

There’s no magic email address or phone number that will get you ahead of the queue, we value the needs of all our members equally.  Rest assured, however, that our Help Centre Team will get to you as soon as they can.

Will I really be communicating with a human, or will it be a robot?

Most definitely humans (at least, as soon as the first coffee kicks in).

We might send you a few links that you’ve perhaps seen before, but that will only be so we can either gather the correct information from you to speed things up or if that link’s got some relevant information for you to see.  All the Help Centre Articles have been built with that in mind, to give you the right information without overloading you when it’s just not necessary.

Whilst talking to a robot sounds cool, there’s no substitute for a human being who understands you just want help.

Why don’t you have a phone number?

We want to avoid any confusion or misunderstandings for our members and respond to as many members as possible.  Emailing the Help Centre or contact us via Live Chat really is the quickest way to resolve any issues.  Not only is it time-efficient, but we can keep an audit trail of previous issues so the next person to handle any follow-up enquiry can gather any relevant background information quickly and not have to keep asking the same questions over and over. has several million members, it would just be impossible to talk to you all on the phone, as much as we’d like to.  There is, however, some seriously speedy keyboard skills from our Help Centre Team who will respond to you all!

I’ve sent 5 emails asking the exact same thing – that will get me a quicker response, right?

Afraid not!  All that tends to do is clog up the Help Centre and send the Team’s eyes a bit blurry.  We will get to you as soon as is humanly possible, that’s a promise.  No message is ignored and every message is processed in the order in which it is received.

These Help Centre Articles, what are they all about?

The Articles are there so that in extreme events (like the Help Centre Team getting some sleep), if you’ve got a question that many others have asked before, hopefully, an answer will be in the Articles.  There’s no need for you to wait for us, you can find the answer and you’re up and running again.  If the question isn’t there (and we recognise it as a common theme), we’ll first try to fix the problem or add a new Article, so you and any other members don’t have to ask again.

We know there’s a lot of Articles and we do try to remove those that are outdated.  If you see any incorrect or outdated information in the Articles, please drop us a line and we’ll fix it.

So how can I contact you? Where is this Magical Kingdom of knowledge?

There are three ways to get in touch:

The Help Centre

The Help Centre has lots of useful articles that will either help you solve your problem or contain the relevant forms to complete to enable us to assist you, effectively and efficiently.  If your problem is not covered in any of the Articles, when you click the “Close Window” button, (from within an Article), you will be presented with a form that will allow you to get a message to us.

When the content of your message matches certain article keywords, those articles will be displayed to you first.  If they are not relevant, click the “Submit Feedback” button to post your message.  This message will be reviewed by human as quickly as possible and responded to when the issue has been explored and any required facts have been established.  (Sometimes, that can take time, but never more than 24 hours)


Live Chat

There is a live chat widget on our Help Centre Pages (and in the WebApp) that you can use to chat with a human between 9AM – 5PM, Monday – Friday, UK time.

Contact Link / Members Form

Of course, we have a generic Contact Us form where you can enter details of your problem and attach any files or screenshots that will help us troubleshoot.  A “Contact” link appears at the bottom of every desktop site page and this gives you a variety of options for contacting us.  If you just want to submit a message, you can use this Feedback Form from within the Member Enquiries section.

How not to get in touch

No Reply / Suggestion Box / Payment Receipts

Like many large sites dealing with lots of correspondence, we have to streamline our incoming communication channels.  If you do any of the following, your message will not be actioned.  (Please use one of the three methods above to get in touch instead.)

  1. We do not monitor emails sent to ‘’. If you reply to an email that was sent from that address, it will not be read.
  2. We do not monitor replies to payment receipt emails. If you have a payment enquiry use the link that is mentioned in those payment receipts.
  3. The suggestion box is exactly what it says it is.  We scan it periodically to hear your ideas on how to improve the platform.  If your problem is urgent it may not be picked up there for several days.
  4. We are pretty active on Twitter and it should always be your first port of call if you are wondering if there are any major outages with the Site. (Are you following us?  @Adultworkcom)  We have lots of fun and games on there too.  However, if you @mention us or DM us, we will not necessarily see it and our Marketing Team are not best placed to deal with support enquiries.

If you’ve ever tried contacting other big companies (e.g. Google, Microsoft, Facebook etc.) and waited days for a response, we think you’ll be pleasantly surprised just how quickly get back to you, just give us a chance to let that coffee kick in!


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